How can we help?
Answers to what players ask most. Still stuck? Write to us and a person will reply.
I paid with GCash but my item isn't in the game
Open the payment link again (the game's shop takes you back to it): it shows where your payment stands. A receipt that passes every check unlocks the item within a minute; if it needs a person, we check it within a day. Restart the game or reopen the shop to see a new item. Keep your GCash receipt until it's done.
What's the ₱5 fee on GCash payments?
Every receipt is read by an AI that checks the amount, our account, the reference number and the date, so your item unlocks in about a minute instead of waiting for a person. The ₱5 covers that check.
My receipt was not accepted
The payment page says what didn't match (usually the amount, which must be exactly the total shown, fee included, or the receipt being cropped). You can upload a clearer screenshot up to three times; otherwise a person checks it. If we can't match your payment, write to us with your username and receipt.
Can I get a refund?
Items work as soon as they unlock, so purchases are final, but if something went wrong (you paid twice, or an item never arrived) write to us and we'll put it right. Purchases made in the Android or Steam apps follow those stores' refund rules.
I forgot my password
On the game's login, tap "Forgot your password?" and we'll email you a link to choose a new one. Accounts made with Google or Steam sign in through them and have no password here.
How do I delete my account?
In the game: Settings → Delete account. Without the game: delete your account here. Everything in it is erased for good.
Someone is cheating or being abusive
Tap their name in the game and choose Report (you can block them too). Our moderators look at every report.